Refund & Cancellation Policy

Schools do not pay to evaluate Schoolivo. Every school gets its first month free — every module switched on, with your own classes, students and fee collection, not a restricted demo. Founding Schools get three months instead of one; the longer period replaces the free month rather than being added to it.

• We do not ask for a card or any advance to begin the free period, so there is nothing to cancel to avoid being charged.
• The free period begins when your students are entered and the system is genuinely usable, not on the day you sign or enquire.
• Setup, migration of your existing students and staff onboarding are done inside the free period at no cost, and are not billed if you decide not to continue.
• At the end of it we ask you once. Nothing renews or charges automatically, and if you stop you may export everything you entered.

The free period is the trial. That is why the subscription that follows it is final — see clause 3.

• You can cancel at any time, with no notice period, no cancellation fee and no lock-in contract.
• Email 3daditya@gmail.com or call +91 83750 04856 from the school’s registered contact. We will confirm in writing within 2 working days.
• Cancelling stops the next renewal. Your access continues to the end of the academic year you have already paid for — you are not cut off mid-session.

Subscription fees are not refundable once paid.

We would rather say that plainly here than discover it with you on a phone call. The reasoning is straightforward: you have already run the software free for a full month — three, as a Founding School — before paying, so the decision to pay is made with real experience of your own office rather than a demo. A refund window on top of that would mostly reward a school for changing its mind in month eight, after the admissions rush the software was bought for.

There are three exceptions, and we will apply them without argument:

• We billed you incorrectly. A duplicate charge, a wrong student count, or a rate that does not match what you were quoted. We refund the difference in full.
• We cannot deliver. If we discontinue the service, or fail to provide it for a prolonged period and cannot put it right, we refund the unused portion of your year pro rata.
• You paid twice, or paid in error. Tell us and we return it.

Approved refunds are made to the original payment method within 7 working days of approval. Depending on your bank, it may take a further 5–7 days to appear. Any payment gateway fee already deducted by Razorpay on the original transaction is not recoverable by us and is not included in the refund.

This page covers what a school pays Schoolivo. If a parent wants a refund of school fees paid through Schoolivo, that is a matter between the parent and the school, decided under the school’s own fee rules.

Schoolivo records the transaction and can mark and evidence a refund the school issues. We neither hold those fees nor decide whether they are returned.

• You can ask for a full export of your records at any time, including after cancelling. It is free.
• We keep your data for 90 days after your subscription ends, so you can export it or return without losing anything.
• After 90 days it is deleted. You can ask us in writing to delete it sooner.

Leaving with your data intact is a condition of the arrangement, not a favour. See the Privacy Policy for how retention and deletion work.

A ₹2,000 referral reward becomes payable when the referred school clears its first invoice, and is paid to the referrer’s UPI within 7 working days. If that school later cancels, the reward already paid is not clawed back.

We may decline a reward where the referral duplicates an enquiry we already had, where the referrer and the school are the same person, or where the school never pays.

If you think a charge is wrong, contact us before raising a dispute with your bank — we will almost always resolve it faster. Email 3daditya@gmail.com or call +91 83750 04856, monday to saturday, 9 am – 8 pm ist. We acknowledge within 2 working days and aim to resolve billing questions within 7.

These terms sit alongside our Terms of Service.